e-Pan is Panasonic Australia's real time e-business system, delivering convenient access to a wide variety of trading and account management functionality to our trading partners.

In the e-Pan site you may place real time orders, track your orders in Panasonic's system, check stock availability, pricing & ETA's plus maintain your back and forward orders.

Also available to you is your Account information. You may check statements, all transaction enquiries and receipt dissection.

All screens are able to be printed as required for your records and every screen has its own Help text to assist you.

For access to e-Pan, once you have completed the application form and sent it to Panasonic, we will create the user profile.


Warranty Claims will be unavailable
from: Tuesday 28 June 2022 8:00 pm (AEDT)
until: Friday 1 July 2022 8:00 am (AEDT)

Due to Monthend processing,
e-Pan will be unavailable
from: Thursday 30 June 2022 9:00 pm (AEDT)
until: Friday 1 July 2022 8:00 am (AEDT)

AirConditioning: 1300 304 545 Option 1
Spare Parts: 1300 304 545 Option 2
Technical Support: 1300 304 545 Option 3
Warranty: 1300 304 545 Option 4

t-Pan CONNECTION assistance:
Email : warrantyt@panasonic.mailus.com.au

e-Pan CONNECTION assistance:
Panasonic IS HELP DESK
Email: ishelpdesk@au.panasonic.com

Dealer Support Retail Products: 1300 880 600
Dealer Support Business Products: 1300 859 049

For e-Pan functionality assistance:
- Consumer products please call CEG SALES DESK on 1300 880 600
- Business products please call BUSINESS SALES DESK on 1300 859 049
Monday to Friday from 8.30AM to 6.00PM.